Lesson 2: Communications (12 min.)

Communications are used to record every interaction with your constituency. Creating a communication record for each interaction helps monitor and analyze the effectiveness of phone calls, emails, events and other crucial rapport-building activities. This video describes how to use Sumac to:

• search for communications
• edit existing communications
• create new communications
• edit many communications at once
• relate sets of communication records to get insight into patterns of communications

Video Script