If your icon has disappeared, follow these instructions.
If you are upgrading Sumac from Bronze, Silver or even a Free Trial version, please call us for instructions.
Installing Sumac for the First Time
Ensure that you have the most recent version of Java installed on your computer. On the Java website, click “Do I have Java?” under the big red button. If you do not have the most recent version, install it. It is necessary to run Sumac. Click here to check or install.
Click here to Install Sumac on your computer.
To run Sumac, double click the Sumac icon on your desktop or if you don’t see the Sumac icon, open the “.jnlp” file.
If you have trouble with this step, get in touch: +1 416 504 8724, [email protected]
Taking too long to download – Microsoft Windows
Depending on the speed of your computer, during the installation of Java there may be one or two long (20 to 30 seconds) pauses during which nothing seems to be happening. Don’t Panic. The installation will continue momentarily.
The install will go faster if you close all programs (email, word processing, etc.) before starting the installation.
Extra Prompts About Installation of Extensions – Mac OS
The Sumac software actually consists of several components. Depending on your version of Mac OS, the first time you run Sumac you may get prompted as each component is installed. Here are the components for which you will be prompted: Mail; MySQL; JavaDB; Apache Commons Codec; Apache Commons Logging; Apache HTTP Components Client; Apache HTTP Components Core.
Click the Continue or Install button in each of the following windows.
Phone: +1 416 504 8724 E-mail: [email protected]